Shipping policy
Shipping Policy: R66T Academy Merchandise
This Shipping Policy outlines the details of delivery for merchandise purchased from the R66T Academy official website. We are committed to ensuring a smooth and efficient delivery process for all our customers globally, utilizing DHL Global as our primary courier partner.
1. Courier Partner(s)
All R66T Academy merchandise orders are shipped and delivered exclusively in the UK by DHL eCommerce
All R66T Academy merchandise orders are shipped internationally by Evri, Royal Mail, UPS and Fed Ex, among others.
2. Processing and Dispatch Times
|
Action |
Standard Timeframe |
Notes |
|---|---|---|
|
Order Processing |
1–3 business days |
This is the time required to verify, prepare, and package your order. |
|
Dispatch |
Following processing |
Orders are handed over to DHL Global once processing is complete. |
Note: Business days are Monday through Friday, excluding public holidays in the United Kingdom.
3. Shipping Destinations and Delivery Times
We offer worldwide shipping. Delivery times are estimated and calculated from the point of dispatch.
|
Shipping Zone |
Estimated Delivery Time (from Dispatch) |
Notes |
|---|---|---|
|
UK Domestic |
1-3 business days |
May be subject to local courier delivery schedules. |
|
Europe (EU & Non-EU) |
3–7 business days |
Subject to customs clearance in the destination country. |
|
Rest of World |
5–14 business days |
Delivery times vary significantly by destination and local customs procedures. |
Please note: Delivery times are estimates only and cannot be guaranteed. R66T Academy is not responsible for delays caused by the courier, customs, or unforeseen logistical issues.
4. Shipping Costs
Shipping costs are calculated at checkout based on the total weight and dimensions of your order, as well as the destination country.
|
Factor |
Detail |
|---|---|
|
Calculation Method |
Real-time rate calculation provided by DHL eCommerce. |
|
Cost Display |
Final shipping cost is displayed before payment confirmation. |
|
Free Shipping |
Eligibility for free shipping promotions will be clearly advertised on the website when available. |
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing:
-
Your unique DHL eCommerce Tracking Number.
-
A direct link to the DHL eCommerce tracking website.
You can use this number to monitor the progress of your shipment directly on the DHL Global website.
6. Customs, Duties, and Taxes (International Shipments)
All international orders (outside the UK) may be subject to customs duties, taxes, and fees levied by the destination country's government.
-
Customer Responsibility: The recipient (customer) is the Importer of Record and must comply with all laws and regulations of the destination country.
-
Payment: The customer is solely responsible for payment of any import duties, customs fees, or local taxes. These charges are typically collected by DHL Global upon delivery.
-
Non-Payment: If the recipient refuses to pay the necessary duties and taxes, the merchandise may be returned to R66T Academy or abandoned by customs. In this event, any resulting charges or losses will be deducted from any potential refund or charged back to the customer.
7. Delivery Issues and Support
Delayed or Lost Shipments
If your tracking status has not been updated for an extended period, or if the estimated delivery time has significantly passed, please contact our customer support team with your order number. We will initiate an investigation with DHL Global. Please allow up to 10 business days for the courier to complete their investigation.
Incorrect Address
Customers are responsible for ensuring the correct shipping address is provided at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the redelivery costs.
Damaged in Transit
If your merchandise arrives damaged, please:
-
Take clear photographs of the damage to the packaging and the product.
-
Contact R66T Academy customer support immediately (within 48 hours of delivery).
-
Retain all original packaging materials until the issue is resolved.